Career Opportunities with
Passionate and Empowered People

Job Openings

• Operations Supervisor

  Ortigas, Pasig City

  Ensures productivity meets or exceeds service and quality standards. Manage, Monitor, drive performance to meet SLAs and KPIs including Sales conversion required by the company and the client.

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• Workforce Supervisor

  Ortigas, Pasig City, Gilmore, Quezon City & Mckinley, Taguig

  Forecasting, Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded. Understand and plan all aspects of staffing and capacity management for all sites directly responsible

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• Team Lead

  Ortigas, Pasig City

  Responsible in planning daily and weekly operational activities and adjusted strategies to achieve SLAs within available and budgeted constraints. Responsible for delegating work, monitoring and coordinating the department functions to meet the deadlines required by client and operations.

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• Real Time Analyst Lead

  Ortigas, Pasig City & Mckinley, Taguig

  Forecasting, Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded. Understand and plan all aspects of staffing and capacity management for all sites directly responsible

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• Training & Quality Lead

  Ortigas, Pasig City

  Develop and maintain training programs to improve service delivery. Monitor and assess training sessions for quality and effectiveness.

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• Coaching and Continuous Improvement (CCI)

  Ortigas, Pasig City, Gilmore, Quezon City & Mckinley, Taguig

  Ability to keenly observe coaching sessions, interactions, and documented evidence. Capacity to analyze and interpret observed behaviors against predefined criteria

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• Reports Analyst

  Ortigas, Pasig City & Mckinley, Taguig

  Translate stakeholder requirements into reporting deliverables. Assist stakeholders with dashboard development and report generation.

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• Real Time Analyst

  Ortigas, Pasig City

  Forecasting, Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded. Understand and plan all aspects of staffing and capacity management for all sites directly responsible

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• Quality Analyst

  Ortigas, Pasig City

  Monitors Agent’s performance daily by recording, listening to, and evaluating calls based on client’s goals and expectations. Provides feedback to agent on quality of service to ensure proper procedures, customer satisfaction (CSAT) and compliance expectations are being followed and met.

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• Quality Analyst

  Ortigas, Pasig City, Gilmore, Quezon City & Mckinley, Taguig

  Monitors Agent’s performance daily by recording, listening to, and evaluating calls based on client’s goals and expectations. Provides feedback to agent on quality of service to ensure proper procedures, customer satisfaction (CSAT) and compliance expectations are being followed and met.

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• Trainer

  Ortigas, Pasig City, Gilmore, Quezon City & Mckinley, Taguig

  Responsible for conducting product, upskills and language training to new hires and evaluate their performance based on their competencies. Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver training/coaching to affect performance.

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• Trainer

  Ortigas, Pasig City

  Responsible for conducting product, upskills and language training to new hires and evaluate their performance based on their competencies. Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver training/coaching to affect performance.

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• Customer Service Representative: Local Tobacco Sales Account – Blended Support

  Ortigas, Pasig City / Mckinley, Taguig City

  Performing day to day operational activities in customer service. Ensure KPI is met, guideline and policy are adhere to.

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• Customer Service Representative: International Retail Account - Live Chat Support

  Gilmore, Quezon City

  Performing day to day operational activities in customer service. Ensure KPI is met, guideline and policy are adhere to.

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• Customer Service Representative: Tobacco App Account

  Kpointe, Gilmore QC

  Provide full user support and incident handling. Perform basic troubleshooting and issue resolution

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• Customer Service Representative: Travel Account

  Kpointe, Gilmore QC

  Greeting and assisting customers in a prompt, friendly and courteous manner. Providing check-in assistance in terms of ticketing and reservations

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• Customer Service Representative: Travel Account - Mandarin Support

  Kpointe, Gilmore QC

  Greeting and assisting customers in a prompt, friendly and courteous manner. Providing check-in assistance in terms of ticketing and reservations

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• Customer Service Representative: Retail Account - Content Moderation Support

  OCC, Ortigas, Pasig

  Content moderation - reviewing the products, content, buyers and sellers. Handing buyer complaints / seller appeals arising from enforcement actions taken by risk team.

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• Quality Analyst (For Pooling)

  Ortigas, Pasig City, Gilmore, Quezon City & Mckinley, Taguig

  Monitors Agent’s performance daily by recording, listening to, and evaluating calls based on client’s goals and expectations. Provides feedback to agent on quality of service to ensure proper procedures, customer satisfaction (CSAT) and compliance expectations are being followed and met.

  View Role

• Trainer (For Pooling)

  Ortigas, Pasig City, Gilmore, Quezon City & Mckinley, Taguig

  Responsible for conducting product, upskills and language training to new hires and evaluate their performance based on their competencies. Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver training/coaching to affect performance.

  View Role

• Reports Analyst (For Pooling)

  Ortigas, Pasig City, Gilmore, Quezon City & Mckinley, Taguig

  Translate stakeholder requirements into reporting deliverables. Assist stakeholders with dashboard development and report generation.

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• Real Time Analyst (For Pooling)

  Ortigas, Pasig City, Gilmore, Quezon City & Mckinley, Taguig

  Forecasting, Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded. Understand and plan all aspects of staffing and capacity management for all sites directly responsible

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