Deliver and maximize the value of customer experience.
As a leading BPO company, transcosmos transforms your customer support from a cost center to a value center that drives growth and innovation. We optimize your customer touchpoints across various channels to deliver the best customer experience.
Learn More About TCAP-
10
Years in Business
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100+
Websites Managed
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1,100+
Employees
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3
Satellite Offices
Challenges of International Markets
that you might be facing too
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Rapid Business Growth
Rapid Business Growth
Stability, scalability, & flexibility
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High Customer Expectations
High Customer Expectations
Operation Expertise that delivers customer support beyond expectation
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Managing Complexity
Managing Complexity
Extensive experience and know in technical operation
transcosmos Asia Philippines
provides a one-stop-solution
through our global network
(28 countries, 172 sites)
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Flexibility and Scalability
Providing efficient, scalable, and flexible global services with the ability to hire and ramp-up qualified resources in the required lead time.
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Operational Expertise
Providing BPO service to global major players in electronics, manufacturing, and ecommerce industries with high quality, delivering process improvements beyond the contact center operation.
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Digital Transformation Partner
Successfully launch and deploy CX Digital Solutions; Chatbot, Social Listening, and Social Care Operation, FAQ Analysis and Video Content Creation.
Main services to realize
sales expansion and cost reduction
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Sales Expansion
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- Contact Center
- Inside Sales
- Outbound Call
- Research
- Lead Generation
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- Digital Marketing
- Attracting customers online
- Web development and operation
- Inbound Marketing
- Omni Channel Marketing
- SNS Marketing
- DX Solution
- CX Solution
- Global Social Media Operation
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- E-Commerce
- E-Commerce site development
- EC Mall Backoffice Support
- Owned EC site development and operation
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Cost Reduction
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- Contact Center
- Customer Care
- Technical Support
- Contents Moderation
- SNS Passive Care
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- Digital Marketing
- Social Listening
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- Business Process Outsourcing
- IT Support Desk
- Back Shared Service offices
- RPA Operations
- CAD Engineering
- Data Entry
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Testimonials
Trusted by the leading professional service firms.
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"We felt the support of TCAP, they are very responsive and fast to act. They are very proactive in providing suggestions – very collaborative environment and they know what to do."
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"Trainings handled by TCAP is actually great! They produce the best results each and every time!"
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"For two consecutive years (2022-2023), TCAP has earned recognition as the Best Supplier, Best Contact Center, Best Operations Manager & Best Agent, outperforming 20 competing sites across 8 different metrics."
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"The team is very aligned with what needs to be discussed and very active if there are any changes / improvement. Never received any resistance or concern from TCAP team - objectively look into concerns being raised. Really appreciated the working experience with the leadership of the team."
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"TCAP Team is competent enough in handling chatbot support and they are proactive in recommending improvements. After the development of chatbot, our expectation is to continuously look at what more we can offer and consistently check the system's performance versus other competitors."
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"We're highly satisfied with TCAP's service so far. The Team Leader overseeing the chatbot is notably proactive in acknowledging emails, particularly when specific instructions are involved. Moreover, TCAP's Development Team demonstrates remarkable expertise in exploring potential solutions."
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"With TCAP, our brand is in good hands. The team is considerate, competent and proactively committed."
Services
Our deep experience guides channel and strategy selection as well as allowing quick testing of new ideas
- Customer Experience
- Business Process Outsourcing
- Digital Experience
- Chatbot
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Customer Experience
Deliver and maximize the value of customer experience
We can arrange the contract center service from 2 seats to more than 100 seats. We also ensure quality through Japanese quality management processes and technology.
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Business Process Outsourcing
Redefining effiency and process transformation
In challenging times, see how our business process experts create intelligent workflows and improve business continuity to transform your organization.
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Digital Experience
Deliver and maximize the value of customer experience
Personalised digital marketing plans to achieve optimal results Leveraging our know-how acquired through serving over 600 clients annually, transcosmos delivers effective and competitive digital marketing services.
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Chatbot
One time investment that helps reduce workforce required
Our chatbot platform allows smooth, natural language conversations that properly answer customer inquiries.
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Our Global Clients
Contributed to clients in different industries.
Transcosmos Asia Philippines was awarded on South East Asia Business Awards 2022
Would you like for us to show you how this
works for your business?
Career Opportunity
Do things with love.
At TCAP, we value the career where we know you can grow. With wide range of careers available, we know there is something that fits for you.
Check Available Job ListingsNews and Events
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Be updated on what's happening here at transcosmos.